The promise of robust functionality in an accounting solution doesn’t mean much if your team struggles to use it.
While Sage Intacct can be a solid enterprise solution, it can be overly complex and costly for mid-sized businesses. Limited customization may also make it less user-friendly.
This article highlights limitations users have mentioned and explains why Gravity Software is presented as a preferred Sage Intacct alternative.
Where Sage Intacct falls short for mid-sized, multi-company businesses
When it’s not feasible to have a direct conversation with other users of a particular software solution, reputable review sites like SoftwareAdvice or G2 can be useful. According to reviews on these sites, here are primary shortcomings of Sage Intacct for mid-sized, multi-entity businesses.
It’s a proprietary, legacy platform
- The platform was built more than two decades ago.
- Integration flexibility is limited.
- The shared-database model can hinder customization and scalability.
User experience challenges
Reviewers noted several usability issues that impact day-to-day productivity:
- User interface: “It does not have a fantastic visual aesthetic when navigating where other systems I have seen do tend to offer a sleeker user interface.” (G2)
- Confusing menus and long learning curves: “The learning curve is real. Definitely not something you just pick up in one day.” (SoftwareAdvice)
Example: Sage Intacct’s AP menu may contain ~25 options versus Gravity’s AP menu with only 9 options.
- Deployment and onboarding timelines: “We had to give copious amounts of training to our teams.” (SoftwareAdvice)
Personalization limitations
- Users report difficulty personalizing Sage Intacct to match workflows, especially reporting.
- Some custom report features are not available at the entity level or require additional payment.
- Changing workflows after initial setup may require top-level access, limiting flexibility for administrators and users.
High and unexpected costs
- Hidden costs can include hosting fees, consultant fees, and charges for additional integrations.
- Some core functions (e.g., multi-currency support) may be add-ons rather than included.
- Reviews mention significant annual price increases and concerns about cost relative to usage, especially for smaller organizations.
AI and reporting tools are disconnected
- Not all advanced capabilities are native; invoice processing and some AI functions have been added via acquisitions or integrations.
- Integrations with tools like Power BI or Power Automate are possible but may require complex setup and troubleshooting.
- Reviewers report that integrating outside programs can be difficult and that API debugging is sometimes tricky.
Why Gravity Software is the ideal Sage Intacct alternative
For small- to medium-sized multi-entity businesses seeking ERP-like capabilities without enterprise complexity, Gravity Software is positioned as an alternative to Sage Intacct. Key differentiators include:
Built on the Microsoft Power Platform
One database per company
User-friendly, intuitive interface
- Designed for finance teams seeking power without clutter.
- Fewer menu items reduce information overload, speed onboarding, and improve daily productivity.
Embedded AI & automation
- Native AI and automation features such as Copilot and Azure Form Recognizer.
- Capabilities include natural-language searches, chart generation, and invoice data extraction—without relying on third-party add-ons.
Real-time reporting and dashboards
- Robust multi-entity capabilities provide organization-wide visibility for budgeting, forecasting, and consolidated reporting.
- Built-in Power BI visualizations enable faster, clearer decision-making.
Cost-effective, scalable licensing
Real-world benefits for growing, multi-entity teams
Examples of measurable outcomes reported by Gravity clients:
Choose software that grows with you
Too much software can be as problematic as too little. For teams finding Sage Intacct too complex, too expensive, or too reliant on third-party integrations, modern, user-friendly alternatives are available.
Schedule a demo to evaluate whether Gravity Software is the right fit for your multi-entity accounting needs.
Gravity Software
Better. Smarter. Accounting.