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Support Terms & Conditions

After purchasing Gravity Software, you are entitled to support and new releases for one year from the time of purchase of the first product license. Subsequent purchases of additional licenses of Gravity Software fall under the terms of the initial purchase.

You can contact our support team by email ( or by submitting a request in our support center. Our support team will respond within a maximum of 8 working hours. The support contract includes updates (for our solution, but not for customizations of users), patches, and new releases.

Our Gravity Software solution is supported for as long as the according Microsoft Dynamics 365 version is supported. Click here to get more details about Microsoft's support life cycle.

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