Get Expert Support

Efficient, reliable, and responsive support for your business needs

Fast response times

Resolve issues quickly with our dedicated support team, adhering to strict response SLAs.

Comprehensive support

Covering Gravity Software Financials, Inventory, Revenue, and all integrations for seamless operations.

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Access a robust knowledgebase and training videos for on-demand learning.

How can we help you?

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Support Login

Visit our support center to submit a support request or speak with one of our technical support team members.

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Knowledge Base & FAQ

Get information and FAQ to popular topics and technical issues.

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Videos

Gain valuable knowledge and insights with our library of videos and demos.

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Support Terms & Conditions

After purchasing Gravity Software, you are entitled to support and new releases for one year from the time of purchase of the first product license. Subsequent purchases of additional licenses of Gravity Software fall under the terms of the initial purchase.

What's included in your support contract:

  • Updates and Patches: Includes updates for Gravity Software solutions (excludes customizations made by users).
  • New Releases: Access to the latest product versions during your support term.
  • Timely Assistance:
    • Contact our support team via email at support@gogravity.com or submit a request through the Support Center.
    • You will receive a response within a maximum of 8 working hours.

Platform Compatibility and Lifecycle

Gravity Software is supported for as long as the corresponding Microsoft Dynamics 365 version is supported. For details on Microsoft's support lifecycle, click here.

Frequently
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How can I access self-service resources?

Visit our Knowledgebase for articles and FAQs or explore user training videos here.

How do I initiate a support request?

  1. Email Support: Send an email to support@gogravity.com or visit the Support Portal.
  2. Document Your Issue: Include:
    • Screenshots
    • Entity Name
    • Detailed description (transaction IDs, record numbers, etc.)
    • Environment details (browser, version, etc.)
  3. Receive Updates: A confirmation email will be sent with your support ticket number for reference.
  4. Resolution & Follow-Up: Track resolution progress through our portal or direct email updates.

What happens when a platform update is scheduled?

Updates occur after business hours. You’ll receive email notifications before and after the update, with details on new features and fixes.

How do I request new features?

Email your Gravity Software sales representative with your feature requests. Submissions are reviewed quarterly for future releases.

What’s excluded from support?

Issues caused by third-party platforms, browsers, or software not under Gravity Software’s control are not covered.

Get started with Gravity Software today!

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