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Cloud collaboration: Enhanced customer service


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On one hand, you have Microsoft Dynamics 365, and Office 365 on the other; and when hands are joined: endless benefits, from an empowered Sales team to a Marketing force ready to conquer. But the benefits don’t stop there, and they’re not just for you. Who else benefits? Well, your employees and customers, of course. Combining familiar Microsoft Office applications with a powerful CRM solution enhances customer service effectiveness. Let’s take a closer look.

Know your customers better

Microsoft Dynamics 365 CRM equips business professionals with access to customer information through a familiar Microsoft experience, which helps ensure rapid user adoption and fast results, including…

  • An enriched customer interaction: Stay agile with easily accessible customer data

  • 360-degree customer view: Anticipate and address their needs proactively

  • Knowledge tracking and sharing: Resolve problems and track results

  • And much more!

You’ve got the best one-two punch in Microsoft CRM and Office 365 to drive Sales and Marketing to new heights. Don’t stop there. See what this powerful combo can do for you and just as importantly, for your customers!

Proactive problem solver

One of the biggest responsibilities of any Customer Service division is to address and resolve customer concerns and complaints. In other words, you’re up to bat to do more than just relay information and take orders. When problems arise, you’re the go-to lifeline. Dynamics 365 CRM and Office 365 thrive when difficulties arise.

  • Streamlined case management: When a customer concern comes in, you’ll have every relevant detail available in an instant.

  • Guided dialogs and call scripts: Sometimes concerns come from out of nowhere. No worries. You won’t be caught off guard.

  • Powerful service scheduling: Know when, how soon, and with certainty.

  • Streamlined processes and escalations: No need to alert the whole village. Just notify the right department, and the solution will soon follow.

  • Self-service portal capabilities: Don’t take it personal. Sometimes customers want to get answers without speaking to you. With a self-service portal, they can get accurate and up-to-date answers with just a few clicks.

What about financials?

And when it's time for a new accounting system for your company, consider Gravity Software® (Gravity). Gravity is a robust mid-market accounting software written on the Microsoft Power Platform (aka Dynamics 365). Small to medium sized businesses have the distinct advantage of having their Financials & CRM fully integrated on one platform. For example, in one screen, you can easily navigate through Gravity’s back office financial business solution to your front office Sales, Service and Marketing. How easy is that?

By utilizing the Power Platform, Gravity makes it simple for your business to operate from anywhere without all the startup costs associated with other accounting applications. Gravity's goal is to fill the gap between entry level accounting solutions like QuickBooks and complex and expensive enterprise applications.

Learn how you can apply this exciting new technology to your business by scheduling a demo or doing a 30-Day Free Trial. My business is connected. Is yours?

Gravity Software

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