CUSTOMER STORY

The Smile dental company achieves cost savings

Table of contents

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  • The challenge: Managing records with a manual accounting software system

    • The challenge: Managing records with a manual accounting software system

    TheSmile logo

    While The Smile offices all have an automated, closed-loop dental practice management application, they were spending hours upon hours creating their financials in Excel spreadsheets. It was tedious work having to manage one location, figure out its financials, and then do the same for the four other locations. After years of this manual process, it became too time-consuming for The Smile’s accountant to keep up with, so she began to search for an automated accounting application. They needed an affordable, cloud-based accounting solution to support their growing dental practices, as well as one that could be customized to their unique business needs. Dr. Kang, owner of The Smile dental offices, wanted to see consolidated financial reports and real-time information for all his dental locations. It was important that the system they chose could continue to grow their organization and would be easy to use.

  • The solution: An online accounting solution with multiple-entity consolidation features

    • The solution: An online accounting solution with multiple-entity consolidation features

    Gravity Software multi-entity accounting icon

    Gravity’s team proposed their cloud-based accounting solution that would allow The Smile to account for all their locations in one user-friendly database. “If you’re a small to medium-sized business who does or does not need multi-entity functionality and you’re looking for an accounting solution with hardly any restrictions, you HAVE to consider Gravity Software,” states Michelle Keckler, Accounting Coordinator, The Smile. They wanted to be able to enter a transaction and have it allocated across multiple locations, where inter-company balancing was automatically applied. The ability to produce automated consolidated financial reports with real-time insights for each dental office was key. They also wanted to simplify their bank reconciliations, journal entries, and vendor payments to streamline their day-to-day back office needs.

  • The result: Custom financial reporting, increased daily efficiency and cost savings

    • The result: Custom financial reporting, increased daily efficiency and cost savings

    Improved financial reporting and faster month-end close using Gravity Software

    After implementing Gravity, The Smile’s back office productivity increased. Keckler says, “Being able to implement Gravity with little cost has been the biggest help for our growing dental practice. Some packages cost tens of thousands of dollars – Gravity is the PERFECT solution, from a financial standpoint, for small to medium size businesses with multiple locations.” They said goodbye to the manual Excel spreadsheets for a new, advanced accounting system. Now, The Smile has streamlined financials that can easily account for all their dental locations.

    Gravity’s custom dashboards gave them real-time insights into each location, as well as advanced consolidated financial reporting capabilities that spreadsheets or other entry-level software systems cannot offer. “I have not run into one single issue where the response from Gravity was, Sorry about your luck – that’s just the way it is,” states Keckler. “Every single time I bring something to their attention or ask if a change or improvement can be made to the system, they point out to me that the system already does what I’m asking OR they add my request to the development list and I know for sure it’s being worked on at some point in the near future.” The Smile was quickly up and running on Gravity’s financials for all five* dental locations in less than 60 days. Keckler adds, “Gravity is s a full-blown, cloud-based, multi-company accounting solution and I could not be happier that I found it that day when I did a Google search! I would recommend Gravity Software to other businesses in our industry, and I already have!”

    Overall, The Smile is thrilled with its quick implementation time and the ease of financial reporting with Gravity Software.

    *As of October 2020, The Smile has a total of 11 entities on Gravity Software.

  • About The Smile

    • About The Smile

    TheSmile logo

    With three dental offices in Louisville plus one location in Lexington and one location in Independence, The Smile dental offices pride themselves on offering superior dental services with the most advanced technology available. The Smile Center, The Smile Louisville, The Smile Anchorage, The Smile Lexington, and The Smile Independence all offer state-of-the-art dental office environments as well as warm, personal, and superior dental care for their patients.

    Industry: Dentistry

    Number of Gravity Users: 2

    Number of Entities: 11

    Previous Accounting Solution: None (Used Excel Spreadsheets)

    Key results:

    1

    Automated multi-company consolidation reports

    Producing automated consolidated financial reports with real-time insights for each dental office is key.

    2

    Boosted efficiency

    Increased overall efficiency by saving time on manual entries.

    3

    Significant cost savings

    The team saved tens of thousands of dollars on software and implementation costs.

    4

    Real-time insights

    Gained easy access to critical information on mobile devices, so the business's insights travel wherever the team does.

    5

    7-Minute demo highlights

    Take a quick look at Gravity’s top features that helped The Smile cut month-end close time and streamline multi-entity reporting.

    Watch demo highlights!

  • The Accounting Coordinator's perspective: Multi-entity accounting is a must

    • The Accounting Coordinator's perspective: Multi-entity accounting is a must

    Michelle Keckler, The Smile

    With multiple dentistry offices and a need for consolidated financial reports and real-time information, Accounting Coordinator Michelle Keckler required more functionality than Excel spreadsheets could offer. Fortunately, she found Gravity Software's multi-entity accounting solution. 

    “Gravity is the PERFECT solution, from a financial standpoint, for small to medium-sized businesses with multiple locations.”

    Michelle Keckler, Accounting Coordinator, The Smile

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  • Resources for dental finance teams managing multi-location operations

    • Resources for dental finance teams managing multi-location operations

    G2 'Users Love Us' badge, recognizing Gravity Software for its high customer satisfaction with an average rating of 4.0 stars or higher

    These resources showcase how Gravity Software empowers dentistry offices to simplify multi-entity accounting, gain real-time insights through cloud-based reporting, and accelerate efficiency with seamlessly connected workflows — no matter how many locations you manage.

    Multi-site Financials for Dental Offices
    Learn how real-time insights can help your multi-site dental practice make more informed decisions.
    Multi-Entity Guide
    Your complete guide to understanding multi-entity accounting, its challenges, and the technology and best practices required to manage multiple companies in one streamlined system.
    Consolidated Reporting
    Learn how to unify financial data across all entities, automate consolidations, and gain real-time insights with a modern multi-entity reporting platform.
    Continuous Close
    Learn how continuous close accounting and multi-entity automation give dental finance teams real-time visibility, faster close cycles, and more time to focus on strategy instead of spreadsheets.
    Intercompany Workflows
    Learn how to eliminate duplicate data entry and automate due to/due from entries to simplify intercompany transactions across all entities.
    Healthcare Accounting
    Learn how cloud-based, HIPAA-ready financial management helps multi-location dental organizations improve visibility, efficiency, and control.
    HIPAA Compliance
    Explore the essential security features dental organizations need in accounting software to safeguard patient information and stay compliant.
    Healthcare Bookkeeping
    See the key signs your organization has outgrown entry-level dental bookkeeping systems and needs a scalable, multi-entity solution.
    ACH Integration
    See how integrating ACH payment processing directly with your accounting system saves hours of manual entry, reduces errors, and gives you real-time visibility into cash flow.
    See Gravity Live
    Explore Gravity Software in a personalized product walkthrough and discover how multi-entity accounting automation can simplify your financial operations.

    Power smarter, more scalable dental accounting with Gravity Software

    The Smile unlocked custom financial reporting, boosted day-to-day efficiency, and achieved meaningful cost savings — all on a single, powerful cloud accounting platform.

    For growing organizations managing multiple locations or outgrowing legacy systems, Gravity Software delivers the speed, accuracy, and visibility needed to scale with confidence.

    Discover how Gravity simplifies financial operations. Schedule a demo today!

     
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