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“Tell me how you really feel” gathering customer feedback


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You know you work hard. You know you have a great product or service and that you’re doing everything you can. But do your customers know it? In fact, do you know what they think of your product? Of the service you’re providing? Of the job you’re doing?

Knowing the hearts and minds, what your customers want and don’t want, is important for any business.

And it’s especially crucial for a startups and growing businesses.

Chances are you’re short on resources, especially time; and you likely don’t have staff available to solicit, engage and monitor customer feedback. No worries. Instead, let’s get started:

“Survey says!...”

SurveyMonkey is an easy-to-use tool that helps you design, create, collect and analyze surveys. You can create your own survey from scratch, with your own original questions. This is great if you’re looking for specific feedback and if you know what to ask. While you’re creating your own customized survey, SurveyMonkey’s awesome help tool Question Bank, will guide you in the process. Otherwise, you can always use their templates which have a wide variety of general and broad questions.

Something for everyone

Whether you’re creating your own customized survey with Question Bank, or going with a template,

SurveyMonkey has it all:

  1. Multiple Choice: Use this type when you have fixed answers.

  2. Rating Scale Questions: Here, you’re allowing for a single rating and answer for a specific question.

  3. Essay/ Box Questions: When you want an open-ended answer without restriction or parameters. Of course, these can be read individually, or subjected to a text analysis help tool.

  4. Demographics: Use this type when you want to gather information about your respondents.

The Price is Right

That’s right. SurveyMonkey is free, when using the Basic Package. Here, you’ll be able to deploy 10 questions and get 100 responses; and you’ll enjoy standard email support.

Of course, the other packages, Select, Gold and Platinum, will allow you to cast a wider net with additional services and support. These additional services will range from $29.00 to $99.00 on average, per month. 

And when it’s time for an accounting system for your company, consider Gravity Software®. Gravity is the number 1 accounting system written on the Microsoft Power Platform (aka Dynamics 365), fully integrated and in the cloud. There’s no need to manage two separate systems.

Gravity Software helps companies grow by unlocking information and reducing friction. Our goal is to fill the gap between entry level accounting software like QuickBooks and expensive ERP applications like Sage Intacct. Learn more and schedule your online demo today. Just say GO!

Gravity Software

Better. Smarter. Accounting.

 

schedule a demo with Gravity Software