What’s better than a great customer? How about a great customer for life? Well, if your customer service professionals are on point and second to none, you’re well on your way. Most organizations look to anticipate the needs of their clients, and they also try to provide precise answers based on solid and relevant data. But the real challenge is, how do you deliver a personalized and custom approach for your customers at every touch point?
Interactive service hub and the ultimate dashboard
Maximize every customer interaction and earn their business for life by providing the most streamlined and intuitive customer experience possible. With either a single or multi-stream Dashboard, service agents have proper access to necessary resources without delay or taking unnecessary steps. Here, Microsoft Power Platform cuts out the extra steps. To communicate efficiently and effectively, why use ten words when five will do? It’s the same with providing the best customer service: why jump through five steps when you can achieve the same result in two (and in less time)?
This new Dashboard is your agent’s CRM HQ. Much more than a screen to show a data stream and workload, users enjoy a truly interactive service, allowing for:
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Real time, up to date snapshots of key metrics
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Visual filters to assist in on-the-spot data analysis
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In depth use of interactive charts
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The ability to drill down and access records by a single click or selection of a tile
Of course, each Dashboard can be arranged and configured to a specific agent’s preferences. But regardless of how the Service Hub is configured, the end result is the same: another happy and loyal customer.
And when it's time for a new accounting system for your company, consider Gravity Software® (Gravity). Gravity is the best cloud accounting software written on the Microsoft Power Platform (aka Microsoft Dynamics 365). Small to medium sized businesses have the distinct advantage of having their Financials & CRM fully integrated on one platform.
By utilizing the Power Platform, Gravity makes it simple for your business to operate from anywhere without all the startup costs associated with other accounting applications. Gravity's goal is to fill the gap between entry level accounting solutions like QuickBooks and higher end applications like Sage Intacct. Ready to learn more? Schedule an online demo today!
Gravity Software
Better. Smarter. Accounting.
